The instructions, answers, and hints on this page pertain to managing your membership account and are in response to frequently asked questions (FAQs) or difficulties that members have experienced in managing their accounts.
Join or Renew Basic Instructions
The ISTFP is managing membership through a website payment system, by bank transfer or credit card payment via PayPal. Either method of payment needs to be initiated by the member.
Please login to your account, https://istfp.org/membership-account/, resetting password if necessary, and click “Update, Renew, or Change.”
At the bottom of the renewal page, select the membership type and the next year for which you have not yet paid.
On the Payment page, select “pay (with credit card) by PayPal” or “pay by bank transfer.” Once you have initiated or made payment, go back to your account page to observe if you are pending and/or if your level has changed. Those who are currently expired have no level.
Verify PayPal Payment
If you paid by credit card at PayPal, your efforts should be complete. We had been experiencing in a small number of cases that the payment didn’t complete and have now changed a setting; there should be no more “review” statuses. However, if YOU don’t complete the payment at PayPal, your checkout will move to “token” status instead of “success” so please don’t miss any steps at PayPal. When your payment at PayPal is complete, you will be returned to your Member Account page at our site. Please be sure you have actually been charged by PayPal or your credit card company. Please also watch for the automated email that is sent immediately letting you know your membership payment has been received. Then check that your level has changed and your recent payment in the Past Invoices area of your Member Account page shows the correct year as paid.
Timely Bank Transfer, Please
If you indicated you would pay by bank transfer, please make the transfer right away after committing to do so. You level will change, but your recent payment in the Past Invoices area of your account will show pending as this is not an automated process. Our Treasurer may check the ISTFP bank account every couple days or week. When your payment is observed, your pending status will be changed to ‘paid’ and you will again have access to member-only website content. Please take a look at your account a few days after payment to see if the payment has been received and acknowledged. If you don’t see the pending change to paid within a week, check your own bank’s progress in sending the payment and then check with us. Please do not make a bank transfer without first initiating it in the website system from your account page. Doing so leaves us no way to complete the process when payment is received and requires extra effort on the part of volunteers to be back in touch with you.
Please update your profile every so often. Please remember to use the Roman alphabet. If someone else or an organization is making payment for you, please include that name in the Payer field of your profile.
Thank you very much for following these procedures; it alleviates extra effort by our volunteers. We aim to make this process easy for you. Let us know if we can help in some way.
Members with Particular Invoice Needs
The only personal information that CAN appear on your invoice is that which is in your profile. Please include all the information you need on your invoice in your profile. (The only field that doesn’t appear is degree.) The invoice functions equally as a receipt. At present, the emailed receipt contains the information in your profile. We are making efforts to include that information in the website display as well. For now, please be sure to save your emailed receipt.
Clarity on Student and Retired Memberships
- *A “student” is a person whose primary activity is studying toward a career degree, who is enrolled at least half-time in a college or university, and not yet practicing professionally or earning a living in your career field. Please do not take this discount if you do not meet this criteria.
- Those persons completing ISTFP training toward TFP certifications are considered “regular” members.
- “Student” does not include continuing education in your field as this is an activity many members find beneficial or necessary to remain current in their career.
- We thank those “retired” members who have completed their careers and choose to continue to support the ISTFP.
- Members who wish to be listed as Certified TFP Teachers and Supervisors should maintain a yearly “regular” membership.
Avoid Duplicate Account
If you already have an account, please do not create a new account unless you had previously used an email address AS your username AND that email address has changed. All current members are now in the website system. If in doubt about your username and email address that you have used, contact webmaster. Your email address CAN be updated in your profile as long as it is not your username. (The system is set up to no longer allow an email address as a username since it can change.)
New applicants will be notified when your application for membership has been approved. Time to approval is uncertain and depends on how timely your colleagues may respond to Executive Officer inquiry. You will be notified by email when you can access all member content. If not approved, you will be contacted by a member of our Board and your payment will be refunded within approximately one month.
Individual devices and some parts of the website platform will cache pages or content so that the website will perform faster. We exclude dynamic content from caching on the website platform so that when you work within your membership account, the process will progress smoothly. Sometimes your individual devices or systems will still cause problems due to caching. Please try using a Google Chrome browser, or simply a different browser if you experience problems with the system accepting your changes or password reset request.
If you do not receive the expected notifications when you make changes/updates to your membership account, please check your spam folder. Even though we meet the new Gmail and Yahoo criteria, a notification can still go to spam for other reasons such as having the words invoice or membership within the content.
It is imperative that members have access to their accounts as we build our knowledge-bank of member-only content.